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Privacy Policy

This Privacy Policy applies to the website accessible at: http://luxehausvacations.com, (“Website”) the services and the mobile applications offered by LUXE HAUS, LLC DBA LUXE HAUS Vacations, LLC a Utah limited liability company (the “Company”). The Company may also be referred in this Privacy Policy as “we”, “us”, or “our”.  This Privacy Policy describes how the Company gathers and uses personal information collected through the Website, or through any correspondence with us by phone, email or otherwise. By accessing or using the Website or our services, you agree to this Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT ACCESS OUR WEBSITE OR USE OUR SERVICES. 

For purposes of the General Data Protection Regulation 2018 (“GDPR”), the data controller is LUXE HAUS, LLC DBA LUXE HAUS Vacations,  LLC LLC 1364 Still Water Drive, Heber City, UT 84060 

Information We Collect About You 

Luxe Haus upholds stringent ethical standards in the acquisition, utilization, and protection of all information provided by you. We gather personal information from you voluntarily, typically through your interaction with the Website or submission of forms. This may encompass details such as your full name, mailing address, email address, phone number, as well as usage information, including accessed materials on the Website and messages sent via our online contact form. 

We reserve the right to automatically gather information from you upon each visit to the Website. This encompasses, without limitation, technical details, particulars regarding your visit, and activity data on our website, such as pages accessed, page response times, download discrepancies, duration of visits to specific pages, page interactions, navigation methods to and from pages, and means of contacting our support team. Technical information may further encompass the internet protocol (IP) address linking your computer to the Internet, browser version and type, time zone settings, browser plug-in types and versions, operating systems, and device platforms. 

Information We Receive from Other Sources 

This is information we receive about you from third parties that we work closely with to provide, promote and improve upon our services. These third parties include business and integration partners, vendors who assist in technical and payment services, analytics providers and search information providers. 

How We Collect Information 

We collect information when you submit inquiries through our online contact form. We also use technology to collect information from you. 

We gather information during telephone interactions with you and may opt to record such conversations for quality assurance objectives. It is imperative to note that these recorded telephone conversations adhere to the guidelines delineated within this Privacy Policy. 

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the sites or service providers’ systems to recognize your browser, capture and remember certain information.  We do not link the information we store in cookies to any personal information you submit while on our site. We use both session ID cookies and persistent cookies.  A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. 

We use the following types of cookies: 

Strictly Necessary Cookies. These are cookies that are required for the operation of the Website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or utilize the e-billing services. 

Analytical/Performance Cookies. These allow us to recognize and count the number of visitors and to see how visitors move around the website. This helps improve the way our website works. 

Functionality Cookies. These mechanisms are deployed to identify you upon your return to the Website. This facilitates, in accordance with your selections and preferences, the personalization of our content and the retention of your preferences. 

Targeting Cookies. These cookies capture your interactions with the Website, including your visited pages and followed links. Utilizing this data, we enhance the Website's relevance to your interests. 

This Website also includes certain components transmitted by Google Analytics, a web traffic analysis service provided by Google, Inc. (“Google”). They are third party cookies collected and managed anonymously to monitor and improve the performance of the Website. Google Analytics uses the cookies to collect and analyze anonymously the information on the behavior of use of the website. This information is gathered through Google Analytics, a tool utilized to generate reports concerning Website activities. It's important to note that this Website does not employ Google's analysis tool to track or collect personal information 

We Use The Following Web Beacon Technology:

Web beacons (a.k.a. clear gifs) are tiny graphics with a unique identifier, similar in function to cookies, which are used on our website to track online movements of web users and compile aggregated statistics to analyze how our site is used and may be used, in our services, or in our emails.  Our use of Web beacons also include counting visits and to tell if an email has been opened and acted upon. We do not link the information gathered from web beacons to any personal information. 

As is true of most web sites, we gather certain information and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exist pages, operating system, date/time stamp, and clickstream data.  We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.  We do not link this data to personal information. 

You possess a range of mechanisms to regulate cookies, web beacons, and analogous technologies. These include browser functionalities enabling the blocking and deletion of cookies, as well as controls provided by select third-party analytics service providers facilitating the opt-out of data collection via web beacons and analogous technologies. 

Children 

We do not knowingly collect information from anyone under the age of 16. 

Social Media Widgets 

Our Website includes Social Media Features (“Features”), such as the Facebook Like button and Widgets, such as the Twitter button, Share This button, or other interactive mini-programs that run on our site.  These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly.  Features and Widgets are either hosted by a third party or hosted directly on our site.  Your interactions with these Features are governed by the privacy policy of the company providing it. 

Use of Information 

Company uses information, including personal information, to carry out the following purposes: 

Meeting our Obligations to You. We retain the right to utilize your personal information for the purpose of contacting you upon your explicit request to furnish additional details regarding our products and services. Furthermore, we reserve the prerogative to initiate contact with you for the fulfillment of our contractual obligations pertaining to the delivery or provision of contracted services or products. 

Improving and Maintaining the Website. The company reserves the prerogative to gather and utilize personal information for the purpose of investigating any customer service concerns that you or other users bring to our attention. Your IP address and additional data obtained from you may be employed to diagnose issues with our server(s), develop novel functionalities, and enhance and oversee the operations of the Website. 

Improving and Developing Products and Services. We may use your personal information to improve and develop products or services offered by LUXE HAUS. We may also use aggregated and anonymized information to assist us in providing the best service possible to our customers. 

Communicating with You. We retain the right to gather and utilize personal information for the purpose of notifying you about new features of our software and informing you of offers that may be of interest to you. 

Marketing the Website and Our Services. We may use aggregated and anonymized information for marketing purposes such as generating or selling advertisements. 

SMS CONSENT 

By providing your phone number, you consent to receive SMS messages from us regarding our services.  You can opt-out of these messages at any time. 

Disclosure of Your Information to Third Parties. We shall not, under any circumstances, vend your personal information to third parties for the explicit purpose of their dissemination of unsolicited offers or advertisements. Nevertheless, it is imperative to note that your personal information may be disclosed as outlined below: 

Law Enforcement. We may need to share your information with law enforcement or government agencies in response to a subpoena, state and/or federal audit or as otherwise required by law. 

Agents and Consultants.  We sometimes hire other companies to perform certain business-related functions, such as sending emails on our behalf, payment processing or conducting market research. We also share your email address with third parties, such as Facebook, LinkedIn and Twitter to provide custom marketing materials for you on their platforms. These companies are not permitted to use any personal information that we share with them for any other purpose aside from providing services to us. 

Business Transfers. If we sell all or part of our membership interests or assets or enter into a merger, we reserve the right to include personal information and non-personal information among assets transferred to the acquiring or surviving company. 

General Marketing Purposes. We may provide non-personal information about our customers’ sales, Website traffic patterns and related Website information to third party advertisers. 

Your Rights 

In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold: 

Right of Access and Portability. The right to obtain access to your personal information along with certain information, and to receive that personal information in a commonly used format and to have it ported to another data controller. 

Right to Rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete. 

Right to Erasure. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed. 

Right to Restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information. 

Right to Object. The right to object, on grounds relating to your particular situation, to the processing of your personal information, and to object to processing of your personal information for direct marketing purposes, to the extent it is related to such direct marketing. 

You have the right to opt out of our use of your personal information for marketing purposes. To exercise this right, simply utilize the "Unsubscribe" link provided in our emails or contact us directly at  or inquiry@luxehausvacations.com. Please note that we may not include the opt-out information in e-mails that are transactional in nature and are not marketing communications. 

If you are a California resident, California law permits you to request certain information regarding the disclosure of your personal information by us and our subsidiaries to third parties for the third parties’ direct marketing purposes. To make such a request, please use the contact information above. 

You may exercise your rights via telephone or email. Please call to review, change or correct information or email a request to review, change or correct information to: inquiry@luxehausvacations.com.  

You can delete your account and erase all personal information associated with you at any time contacting us. 

Upon submission of your request, you can anticipate an email acknowledgment from us. Should you fail to receive confirmation within 30 days of initiating your request, please do not hesitate to reach out to us directly for further assistance. 

Third Party Websites 

The Company is not responsible for the privacy practices or policies of any third-party websites that are linked to the Website. We encourage you to read their respective privacy policies prior to providing any personal information at or to such sites. 

Data Storage and Security 

The information that we collect is stored in our database, which is secured through password authentication. Your information may be stored on our servers and on the servers of companies that we hire to provide services. In each case, information may be stored in the United States and in other countries where we operate, and in countries where our respective service providers operate. If you are in the European Union, Switzerland, or other regions with laws governing data collection and use, you acknowledge that we may transfer, process and store your personal information in the United States and other countries, the privacy laws of which may be considered less strict than those of your region. 

We understand that security of your personal and financial information is important to you, so we have taken steps to enhance the safety and confidentiality of personal and financial information sent to or from us. Company uses commercially reasonable efforts to maintain the security of the Website and your information. 

If you choose to license our software, you will need to establish and account. Access by you to your account is available through a password and/or unique user name selected by you. Your password is encrypted; refrain from disclosing it to others. Change your password regularly, utilizing a mix of letters and numbers, and ensure the use of a secure web browser. We cannot be held liable for any activity resulting from your failure to safeguard your password and username. When sharing a computer, always log out of your account to prevent unauthorized access. 

Please notify us as soon as possible if your username or password is compromised. 

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet that our beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed and we shall have no liability to you or any third party for loss, misuse, disclosure or alteration of such information; and (c) any such information and data may be viewed or tampered with in transit by a third party. 

If we become aware of a data breach that is likely to result in a risk for the rights and freedoms of individuals, we will notify you within 72 hours of first having become aware of the breach. 

Notwithstanding the aforementioned provisions, the Company offers the Website "as is," devoid of any express or implied warranties of any nature, including but not limited to warranties of merchantability, reliability, or fitness for a specific purpose. 

Changes in Privacy Policy 

This Privacy Policy is subject to periodic updates to align with changes in the Website, advancements in technology, or legal developments. Any modifications to the Privacy Policy will be promptly published on the Website. 

Contact Us 

To report any known or suspected privacy or security breaches or to submit privacy related questions or complaints please contact us at inquiry@luxehausvacations.com.


Reviewed and Approved April 2024 

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